Account Manager

Are you ready to grow your skill set and represent our company?

Media Street has been offering a diverse range of digital services to local and international businesses for over 13 years. With a credible client portfolio and a wide knowledge of all-things-digital, we have helped businesses grow through creative website and graphic design, successful marketing campaigns and competitive hosting packages, plus much more.

At Media Street, our client relationships are our top priority. We’re looking for a dedicated, engaging and personable account manager to maintain our clients’ accounts and serve as our first and main point of contact.

We’re recruiting for an exceptional Account Manager to join our growing team based in Exeter. Our ideal candidate will have a passion for building relationships and helping others. You’ll be willing to take on new challenges within the company working across all teams to help our business move forward.

This is a full-time position and is available with immediate effect to the right candidate.

Job Requirements:

You will be reporting directly to our Account Manager and will be working alongside our entire team. You’ll be managing all aspects of client liaison, and your main responsibility will be to build, strengthen and maintain client relationships to achieve long term success.

As part of the role you will be responsible for handling new enquiries and onboarding any new clients alongside working with more long term clients from a wide range of industries. You’ll also be responsible for supporting a whole range of queries and offering support on emails, domains, hosting and VOIP systems to support our web development team, so a prior understanding of these would be a huge advantage but by no means essential as all training will be provided.

You’ll need excellent communication skills, the ability to juggle multiple tasks and the ability to work to targets and deadlines. You’ll need strong English written and verbal skills, working within Google Suite alongside some internally developed platforms you will need to be confident to learn new tools.

This is a great opportunity to begin a career within the creative sector and gaining a real understanding or working within a media agency.

Responsibilities:

• Act as the main point of contact in all matters relating to client concerns and requirements
• You will work with internal teams to develop strategic marketing plans and ensure KPI’s are being met.
• Develop a thorough understanding of our products and service offerings to better support our clients needs.
• Take inquiries and requests from customers aiming to excel their expectations
• Stay on top of accounts, making sure clients are receiving services that are within their budget and meeting their needs
• Meet regularly with other members of the team to discuss progress and find new ways to improve business
• Generate progress and internal reports to give to clients and higher-ups within the organisation
• Identify upsell, cross-sell, and renewal opportunities and communicate with the internal teams on a daily/weekly basis

Key Skills and Qualifications:

• 3+ years experience in a customer facing or customer service role or 2+ years in an account management role
• Ability to multitask and juggle several responsibilities simultaneously
• Strong written and verbal communication skills
• Good attention to detail and organisational skills
• Excellent organisational skills and attention to detail
• Progressive outlook and drive to succeed.
• Enthusiasm for new technology.
• University degree or equivalent (preferred but not essential)

Perks

• Pension
• Bonus scheme based on performance – Hit targets and get bonuses. Also gifts given on Birthdays and Work Anniversaries.
• Quarterly team building days
• Staff Room Area – table football, mini basketball, TV, oven, toastie machine etc.
• Free Tuck shop – whether you want to make a sandwich, jacket potato, have a chocolate bar, eat some fruit or get a drink. Just help yourself.
• Wind (or Wine) down Thursday
• Flexible working hours (available after 3 months)
• A friendly, exciting and knowledgeable working environment to excel your career

Media Street is a team of knowledgeable, friendly individuals, who pride themselves on quality results for their prestigious clients. If you are an excellent multitasker who thrives on delivering long lasting results and would like to work with a friendly and highly creative and skilled team then please get in touch with your CV and Cover Letter through Indeed or send us an email to [email protected].

Please Note: The role is working from our Exeter office, Monday to Friday, 9am-5.30pm, remote or hybrid working will not be considered.

Salary and Benefits

• Pay depending on experience and will be discussed upon interview
• Company pension
• Performance-based bonus scheme
• Casual dress
• Company events
• Flexitime available after first 3 months.
• Free parking
• On-site parking
• Sick pay

Read more about the current position below and apply through Indeed or contact us with your CV and cover letter.