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FAQs

Do you have questions about working with Media Street or any of our services? Take a look at some of our frequently asked questions here.

Haven’t answered your question? Please contact our team on 01392 914033 or mail@media-street.co.uk and we will be happy to discuss and resolve your query.

How can I make a payment for an invoice?

You can either pay via BACs (bank transfer), pay online via our Pay an Invoice page or you can pay over the phone on 01392 914033 . For full details on payment options, such as our bank account information, please view your specific invoice or alternatively you can speak to Kelly, our office manager, who deals with accounts.

What are your Payment Terms?

Most services have their own unique payment terms. As a general rule though:

  • Hosting – Customers pay a year in advance for domains and website hosting
  • Marketing – Is a rolling monthly commitment and, again, customers pay at the start of each month
  • Web Design – Unless if it’s a subscription website we ask customers to pay a 50% deposit and then the remaining 50% when the website is launched.
  • Hourly/Ad-hoc Work – We record the time we spend, then at the end of each calendar month we send an invoice for the work done and charge our normal hourly fee.
  • Graphic Design – Similar to website design, we ask for 50% and the start and then 50% upon completition. The only exception to this is if you’re ordering a product such as business cards, in which case we ask for the money upfront.

For more information on payment terms please call our office or email us at mail@media-street.co.uk. Equally browse the website and on the relevant service page we discuss payment options.

How can I join Media Street and work for you?

We are contantly looking for the right people to join our team. Even if we are not currently seeking employees we would recommend you reach out to us. Drop us an email at mail@media-street.co.uk today with your CV and a covering letter.

What Services do you provide?

Media Street is a full service digital agency. This means we can help you with almost anything “digital” when it comes to running a business. Whether it’s digital marketing, website hosting, graphic design or website design – we can help.

When was Media Street founded?

Media Street was founded in 2009, by our founder, Charlie Street. Charlie is still working for Media Street and is our Managing Director.

Contact us to see what we can do for your business

 

Charlie Street

Managing Director

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