Privacy Policy

We, at Media Street, treat the privacy of our visitors with the highest importance. This policy details the measures we take to preserve and safely guard your privacy when you visit or communicate with our site(s) or personnel. In particular, it explains how we may store or otherwise use personal information about you. We want you to know that Media Street is not in the business of selling, renting or trading our customers' data — we take the utmost care to ensure your data is safe and that the relevant measures are always in place.

We review this Privacy Policy regularly, so we advise you to check back from time to time. The date this policy was last updated is shown at the top of this page.

This policy explains how we comply with our obligations under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, as amended by the Data (Use and Access) Act 2025.

1) Introduction

1. 1.1) We are committed to safeguarding the privacy of our website users and of the customers for whom we hold data.
2. 1.2) We are committed to giving users as much control as possible, and to being as clear as we can when you interact with our website and/or services.
3. 1.3) In this policy, "our", "we" and "us" refers to Media Street Ltd.

2) How we use your personal data

1. 2.1) In this section we have set out:
   1. 2.1.1) the general categories of personal data that we may process;
   2. 2.1.2) the purposes for which we may process personal data; and
   3. 2.1.3) the legal bases of the processing.
2. 2.2) We may process Usage Data. This may include your IP address, geographical location, browser type, referral source, length of visit, page views and navigational paths, as well as frequency of use, among other things. We monitor Usage Data via Google Analytics, and this data is held on Google's servers. The legal basis for processing this data is our legitimate interests, namely monitoring and improving our website and service offering. Analytics is set through cookies, which we deal with in clause 6, and may involve a transfer of data outside the UK, which we deal with in clause 7.
3. 2.3) We may process Account Data. This may include your company and staff details, including: full names, addresses and telephone numbers (both mobile and landline). The legal basis for this processing is our legitimate interests, namely the proper administration of your account with Media Street and to allow us to operate and work on your behalf in an efficient manner.
4. 2.4) We may process Enquiry Data. This may include your company name, information on the services you require, contact details (including geographic/location data) and how you heard of us. This Enquiry Data may be processed for the purposes of offering and recommending goods or services to you at an enquiry stage. The legal basis for this processing is consent, given either by calling Media Street and requesting the enquiry or by filling out a form on our website and requesting an enquiry. Media Street does not "cold call" or "tout" for business. Any Enquiry Data is provided to Media Street by the person(s) making the enquiry.
5. 2.5) We may process Notification Data. This is for the purposes of email notifications and/or newsletters, and may be processed in order to send you relevant notifications and/or newsletters. We use Brevo to manage and send these communications. The legal basis for this processing is consent, given in advance. This data includes your first name, last name, company and email address.
6. 2.6) We may process Correspondence Data. Correspondence Data may include any communication you have with Media Street, in the form of emails, posted letters and/or notes taken while speaking over the phone or during meetings. The legal basis for this processing is our legitimate interests, namely the proper administration of our business and our communications with users.
7. 2.7) In addition to the specific purposes listed above, we may process any data identified in this policy for compliance with the legal obligations to which we are subject. Data may also be processed for exercising or defending legal claims (both in court and when settled out of court), as well as for maintaining insurance coverage, managing risks or obtaining professional advice.
8. 2.8) Please do not supply any other person's personal data to us, unless we prompt you to do so.

3) Providing your personal data to others

1. 3.1) We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
2. 3.2) We may disclose your personal data to our accountants insofar as reasonably necessary for bookkeeping and invoicing and for meeting our tax and statutory accounting obligations.
3. 3.3) We may disclose your Account Data and Correspondence Data to our suppliers or subcontractors insofar as reasonably necessary for the purposes of providing an efficient service to you.
4. 3.4) Financial transactions relating to Media Street and its services may be handled by our payment services providers, Stripe and GoCardless, and through our bank (Lloyds). We will share transaction data with these providers only to the extent necessary for the purposes of processing your payments, refunding such payments, and dealing with complaints and queries relating to such payments and refunds.
5. 3.5) Where we register or manage domain names on your behalf, we share the registrant contact details with the relevant domain registrar and registry (for example, Nominet for .uk domains, or registries operating under ICANN's rules for other domains). These bodies process that data as independent controllers under their own policies, including for the purpose of operating the domain name system. Most personal data is no longer published in public domain lookups.

4) Retaining and deleting personal data

1. 4.1) This section sets out our data retention policies and procedures, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.
2. 4.2) Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
3. 4.3) We will retain your personal data as follows:
   1. 4.3.1) Usage Data, Notification Data and Correspondence Data will be retained for a minimum period of 3 years following the date it is collected, and for a maximum period of 5 years following the date it is collected.
   2. 4.3.2) Account Data will be retained for as long as you are an active client and for up to 6 years after our relationship ends, so that we can meet our legal, tax and accounting obligations and deal with any legal claims.
   3. 4.3.3) Enquiry Data, where you do not go on to become a client, will be retained for up to 5 years following the date of the enquiry.
4. 4.4) In some cases it is not possible for us to specify in advance the exact periods for which your personal data will be retained. In such cases, we will determine the period of retention based on the following criteria:
   1. 4.4.1) the period of retention of Account Data will be determined based on whether or not you are an active client and on our legal, tax and accounting obligations.
   2. 4.4.2) the period of retention of Enquiry Data will be determined based on whether or not you go on to become a client.
5. 4.5) Notwithstanding the other provisions of this section, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, for the establishment, exercise or defence of legal claims, or in order to protect your vital interests or the vital interests of another natural person.

5) How we keep your data secure

1. 5.1) We take appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing and against accidental loss, destruction or damage.
2. 5.2) These measures include, where appropriate, access controls, two-factor (multi-factor) authentication, the use of a secure password manager (1Password), encryption of data in transit, secure storage, and limiting access to personal data to those who need it to carry out their role.
3. 5.3) In the unlikely event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the Information Commissioner's Office (ICO) without undue delay and, where required, will inform you.

6) IP addresses and cookies

1. 6.1) We may collect information about your device, including (where available) your IP address, operating system and browser type, for system administration and to track abuse of our systems.
2. 6.2) For the same reasons, we may obtain information while you use our website by using cookies — small files stored on the device you use to browse our website. Cookies help us improve our site and deliver a better, more personalised service. They enable us to:
   1. 6.2.1) store information about your preferences and customise our site according to your individual interests;
   2. 6.2.2) recognise you when you return to our site and allow functions such as "Stay logged in"; and
   3. 6.2.3) generally provide a better service.
3. 6.3) We use a small number of strictly necessary cookies that are essential for our website to work; these do not require your consent. For other cookies — in particular analytics and advertising cookies — we will ask for your consent before they are set, and you can withdraw it at any time. You can also control cookies through your browser settings.
4. 6.4) We use the following third-party services on our website, which may set cookies and collect data (such as your IP address and how you use the site) directly through your browser:
   1. 6.4.1) Google Analytics — to understand how visitors use our site;
   2. 6.4.2) Google Ads and Meta (Facebook/Instagram) Events Manager — to measure and improve our advertising; and
   3. 6.4.3) Google Tag Manager — to manage the tags that deliver the above.
   These services are provided by companies based outside the UK, and we deal with the relevant safeguards in clause 7. They are set only where you have given consent.

7) Data storage and international transfers

1. 7.1) At all times we work hard to ensure that our clients' data is stored in a safe and secure manner. Wherever possible, we store and process personal data within the UK or the European Economic Area (EEA).
2. 7.2) The following suppliers process personal data on our behalf within the UK or EEA, so no transfer outside the UK/EEA is involved:
   1. 7.2.1) 20i and Krystal — website and email hosting (UK);
   2. 7.2.2) ploi.io — server management (EEA);
   3. 7.2.3) Brevo — email marketing and newsletters (EEA);
   4. 7.2.4) Amazon Web Services, DigitalOcean and Vultr — cloud hosting and storage, configured to use UK or EU regions; and
   5. 7.2.5) GoCardless (UK) and our bank, Lloyds (UK), for processing payments.
3. 7.3) The following suppliers are based outside the UK (in the United States) and may process personal data there:
   1. 7.3.1) Google — Google Workspace (Gmail, Drive, Calendar, Sheets), Google Analytics, Google Ads and Google Tag Manager;
   2. 7.3.2) Meta — Events Manager and WhatsApp, where used to communicate with you;
   3. 7.3.3) Cloudflare — DNS and security for our website;
   4. 7.3.4) Stripe — payment processing; and
   5. 7.3.5) Anthropic (Claude) and OpenAI — AI tools used to assist our work. We use business ("Teams") and API accounts under which your data is not used to train their models.
4. 7.4) Where we transfer personal data to a supplier in the United States, we rely on the UK Extension to the EU-US Data Privacy Framework (the "UK-US Data Bridge") where that supplier is certified under it. Where a supplier is not certified, we put in place an appropriate safeguard such as the UK International Data Transfer Agreement (IDTA) or the UK Addendum to the EU Standard Contractual Clauses, in accordance with UK data protection law.
5. 7.5) This list reflects our main suppliers at the date of this policy and may change from time to time. If you would like the current details, please contact us using the details in clause 11.

8) Amendments

1. 8.1) We may update this policy from time to time by publishing a new version on our website.
2. 8.2) You should check this page occasionally to ensure you are happy with any changes to this policy.
3. 8.3) We will email you a notification of a change to this policy where there are a significant number of changes made at once.

9) Your rights

1. 9.1) We have summarised below the rights that you have under data protection law. Some of these rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and the guidance from the regulatory authorities for a full explanation of these rights.
2. 9.2) Your principal rights under data protection law are:
   1. 9.2.1) the right to access;
   2. 9.2.2) the right to rectification;
   3. 9.2.3) the right to erasure;
   4. 9.2.4) the right to restrict processing;
   5. 9.2.5) the right to object to processing;
   6. 9.2.6) the right to data portability;
   7. 9.2.7) the right to complain to a supervisory authority; and
   8. 9.2.8) the right to withdraw consent.
3. 9.3) You have the right to confirmation as to whether or not we process your personal data and, where we do, access to that personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply you with a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee. We will respond within one month, although we may extend this where requests are complex or numerous, and we may ask you for information to confirm your identity or to clarify your request.
4. 9.4) You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.
5. 9.5) In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you are no longer an active client; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. There are, however, exclusions from the right to erasure. The general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims.
6. 9.6) In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require the data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will otherwise process it only: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.
7. 9.7) You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that it is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal data unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.
8. 9.8) You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.
9. 9.9) You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.
10. 9.10) To the extent that the legal basis for our processing of your personal data is:
    1. 9.10.1) consent; or
    2. 9.10.2) that the processing is necessary for the performance of a contract to which you are party, or in order to take steps at your request prior to entering into a contract,
    and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.
11. 9.11) To the extent that the legal basis for our processing of your personal data is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.
12. 9.12) You may exercise any of your rights in relation to your personal data by written notice to us or by email, in addition to the other methods specified in this policy.

10) How to complain

1. 10.1) If you believe that we have not handled your personal data properly, or that we have breached data protection law, you have the right to complain to us directly. We would always encourage you to raise the matter with us first so that we can try to put it right.
2. 10.2) You can make a data protection complaint:
   1. 10.2.1) by email, to [email protected];
   2. 10.2.2) by post, to the address given in clause 11; or
   3. 10.2.3) using our website contact form.
3. 10.3) We will acknowledge your complaint promptly, and within 30 days at the latest. We will investigate it without undue delay, keep you informed of progress, and let you know the outcome.
4. 10.4) If you are not satisfied with how we have handled your complaint, you have the right to complain to the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection. You can contact the ICO at ico.org.uk or on 0303 123 1113. We would, however, appreciate the chance to resolve your concerns before you approach the ICO.

11) Our details

1. 11.1) This website is owned and operated by Media Street Limited.
2. 11.2) We are registered in England and Wales under registration number 6964414, and our registered office is at Unit 5, Merlin Business Park, Exeter, Devon, EX5 2UL.
3. 11.3) We are registered with the Information Commissioner's Office (ICO) under registration reference ZB100638.
4. 11.4) Our principal place of business is at Unit 5, Merlin Business Park, Exeter, Devon, EX5 2UL.
5. 11.5) You can contact us:
   1. 11.5.1) by post, to the postal address given above;
   2. 11.5.2) using our website contact form;
   3. 11.5.3) by telephone, on 01392 914033; or
   4. 11.5.4) by email, using [email protected].

12) Data Protection Officer

1. 12.1) Our data protection officer's contact details are: Charlie Street, 01392 914033, [email protected].