What a hectic 2016 it’s been so far in the Media Street offices! Not only are we pleased to see new staff joining our Bristol office but I’m also incredibly happy to announce (and show-off!) our new hosting and domain name registration system to all our clients.
For customers’ or readers’ unaware of our history, we offer web hosting to companies, organisations and charities all over the world (Europe, Asia, USA and Africa), we’ve been doing this for over 5 years now and this has all been fine and we’ve hundreds of happy customers. That being said we suffered issues in February and, since 2010, we’ve learnt a lot. As a result, in February we decided to take take the plunge and re-think our hosting from the ground up, re-investing in our future as a leading web hosting company and evolve our business.
As a result of this investment and change to our services I’ve published this story to fully explain everything to our customers and to inform them of what’s now possible and available to them. I really urge all our customers to read this and I look forward to receiving feedback on it as clients’ start testing and using the system(s).
We’ve fully rebuilt our hosting website which customers log into. It’s built within a CRM system now and is stored on www.media-street.co.uk, whereas previously we had it at www.media-street.uk . We’ve also protected everything behind a “extended” SSL certificate making customers safer whilst browsing our website.
We’re pleased to say that our new hosting site of the Media Street website has AUTOMATED billing and subscriptions. This means your services can “auto-renew”. Be rest assured that nothing will ever expire. We’ve also got new reminder emails and alerts, helping customers stay on top of their hosting.
Whoop whoop! One company, one operating system and GUI. Before we’ve supported both Linux and Windows hosting, we also supported Plesk, EXTEND, cPanel and more. We’re keeping it simple now and sticking with linux, CentOS and WHM/cPanel.
We’ve not made too many core changes to the way we handle and manage domains. We’ve made it easier on our website to manage your domains, but it’s mostly interface improvements. The only core change is customers’ can now update their Nameservers directly on our website. Saving time and making your life that bit easier.
We’ve moved to a spanking new data centre! Before we were spread between Derby and Leeds – we’ve now relocated all the data (websites and emails) to Manchester. Placing your website on ‘the Cloud’, this is powered by the latest Dell & Cisco Hardware and using 512GB Ram and 128 CPU Core. That’s BIG!
Due to these new systems updates we hope all clients are noticing faster websites. for all our “shared” hosting customers. Whilst moving sites and during the testing phase we noticed good results, now with it deployed it looks like websites have (on average) improved by 65%. We tested 12 pages for different websites on are old server and the average load time, per page, was 3.52s. On the new system the average time for the same 12 pages was 2.13s.
The new system has various other benefits including:
These services haven’t changes as much yet. That being said it’s next on our “To Do” list. Our shared hosting is now, significantly, better so for most customers it should be more than efficient. For larger clients though, using Hybrid/Cloud/VPS Hosting we understand that you simply can’t afford any downtime at all and the system must be faultless – therefore we’re changing the way we offer these services so we can offer this.
Our plan of action for these customers is to “double up” on everything and we’re going to fully manage your services – so as to ensure it’s always up-to-date, secure and protected. For the doubling up we’re going to use two data centres in completely different locations – we’re then syncing websites between these locations at set intervals. If we therefore have any issues with your website we should, in theory, be able to have you back online in a new location within 1-5 minutes of deciding to take this action.
Great! There’s nothing you’re needing to do at this stage. We’re going to be starting to email each customer direct over the coming 5-15 days and notifying everyone of all the changes and providing everyone with their new account details. So stay tuned. For new customers you can view and purchase hosting packages on our hosting page.